I have been in the surface prep business for nearly 20 years now. I have dealt with all kinds of salesmen and companies that promise everything. After meeting Jon at the World of Concrete back in 2005 or 6 I started buying grinding wheels and plugs from him. Since then if Jon says it will remove a material at 1,000sqft an hour it will do better. If he says it will last 10,000sqft it will do better. Jon will tell you what he thinks and you can bid a job closer because of his word. His attitude towards his work is what everyone should be. He says his products are the best and can back it up. Not like most salesman I have dealt with. It is a pleasure to deal with Reliable Diamond Tool. He might not be the cheapest but with the superior products he offers they do not have to be. Time is money and time spent with Reliable Diamond Tool is well spent.
I’ve tried so many different brands of diamond tooling for concrete grinding and was very frustrated with tooling that would stop working after a short while or just plain not work at all. I gave Reliable Diamond Tool a try and was amazed at how well their tooling constantly performs and how smooth my floor grinder runs. Also RDT carries a style of tooling for grinding, polishing or cutting any type of material out there. Jon is extremely knowledgeable and knows more about diamond tooling than anyone I’ve ever met. I don’t consider Jon a salesman, but more of a partner when it comes to getting my concrete or terrazzo grinding/polishing projects completed effectively and on time. If you want cheap, then buy the cheap stuff that doesn’t work. If you want great results with consistency then go with RDT. I won’t use anything else from now on.
We have been a customer of Reliable Diamond for several years. There service has always been great and their products are far better than any other that we have tried! Jon and his staff are always ready to assist and help with any problems that come up.
In the past four years of doing business with Reliable Diamond, since the very first day and until today, Mr. Thompson has always been available to answer any questions or bounce any ideas. It is rare when you have a face and a name behind a company that always makes an effort to help and recommend the right product for a specific project. Reliable Diamond has the best quality products, knowledge and excellent customer service that goes beyond any other company.
As a retired from full time decorative concrete contractor, I still had a need for concrete polishing equipment for my primary residence shop floor. I am very detail orientated and found the same attention to detail with Reliable Diamond Tool. They simply delivered. The team took the time to consult with me about our project, talked through options, and we then scheduled equipment delivery. The equipment and Reliable Diamond tooling far exceeded my expectations. All products and tooling worked exactly as they were intended. The rental equipment was highly maintained and worked flawlessly. I could not be happier! The entire team from sales, to training, to onsite delivery and configuration was epic! I know our beautiful polished concrete floor is going to drive additional projects for me to tackle. When this happens, my only choice will be Reliable Diamond Tool.